Frequently Asked Questions
What products can I order?
You can currently order Custom Cutters, Custom Stamps, Bulk Custom Cutters and Repeat Items directly through the Night Imp Claymancy website.
The standard cutter collection remains available through Etsy while it is gradually moved to this site.
How do custom orders work?
Choose the appropriate custom order form, enter your specifications and upload your Reference Images.
After checkout and successful payment, a private Project is created in your Design Nook. This is where you can review your order details, receive Proofs, approve the design, request changes and send messages.
Once the Proof is approved, the order moves into production.
Do I need an account?
Yes. A customer account is required for custom orders so your private Project, files, Proofs and messages can be connected securely to you.
Your account also gives you access to the Design Nook from the My Account area.
What is the Design Nook?
The Design Nook is the private customer area used to manage custom orders.
Each Project contains the relevant order specifications, Reference Images, Proofs, messages and shipping information. It keeps everything connected to the correct order instead of spreading the conversation across multiple emails.
What is a Design Review?
A Design Review allows you to ask whether a design is suitable before placing an order.
You can upload Reference Images privately and explain what you would like to create. The design will be reviewed and you may receive guidance about the most suitable product, size, specifications or any changes that may be needed.
A Design Review is not an order, does not reserve production time and does not create a Design Nook Project.
What kind of Reference Images can I send?
You can use artwork, drawings, photographs, logos or other clear visual references.
High quality images with strong shapes and visible details usually produce the best results. Designs may need to be simplified or adjusted where the original detail cannot be reproduced effectively as a clay tool.
You must own the artwork or have permission to use it.
Are my uploaded images private?
Reference Images uploaded through the custom order and Design Review forms are stored privately outside the publicly accessible website directory.
They are not added to the normal WordPress Media Library and can only be opened after the appropriate access checks.
Will I receive a Proof?
Yes. A digital Proof will be uploaded to the Design Nook before production begins.
You can approve the Proof or request changes and explain what needs to be adjusted.
Please check the shape, orientation, size, text, spelling and visible details carefully before approving it.
Can I request changes after approving a Proof?
Contact Night Imp Claymancy as soon as possible.
If production has not begun, a change may still be possible. Changes requested after approval may require an additional charge where design work or manufacturing needs to be repeated.
How long do custom orders take?
Normal production estimates are:
Custom Cutters: 2–3 business days.
Custom Stamps: 2–3 business days.
Repeat Items: 2–3 business days.
Bulk Custom Cutters: 2–3 business days per eight cutters.
Rush Bulk Custom Cutters: 1–2 business days per eight cutters.
Production begins once all required information and Proof approval have been received. Complex designs, revisions, larger quantities or unusually busy periods may require additional time.
What counts as a bulk order?
Bulk Custom Cutter orders contain between 10 and 50 custom cutter designs.
Designs are organised into groups by size and cutter style. Bulk orders do not include additional sizes, mirror pairs or duplicate cutters within the same bulk form. Those options can be ordered through the standard Custom Cutter form where available.
Do you offer bulk discounts?
Night Imp Claymancy does not offer an additional bulk discount.
Custom order pricing is already lower when ordering directly through niclaymancy.com than through external marketplace listings.
What is a Repeat Item?
Repeat Items are for customers who have previously ordered an approved Custom Cutter or Custom Stamp design.
They allow the same design to be ordered again, including a different size where available, without submitting the original artwork and starting the design process from the beginning.
Can I order standard cutters and custom cutters together?
Custom products can be ordered through niclaymancy.com, while the standard cutter collection is currently available through Etsy.
Where both orders use the same customer name and delivery address and can be dispatched together, they may be combined into one parcel. Any excess shipping paid will be refunded.
Adding your Etsy order number to the website checkout notes will make it easier to match the orders.
Where do you ship?
Night Imp Claymancy ships throughout the United Kingdom and to selected international destinations.
Current destinations include Canada, Australia, much of Europe and the United States. Norway and Switzerland are not currently supported.
Available delivery methods and prices will be shown at checkout after the delivery address is entered.
Are US customs duties included?
United States orders use Royal Mail Postal Delivered Duties Paid shipping.
The shipping charge includes postage, the Royal Mail service fee and an estimated customs and tariff amount based on the value of the goods. The recipient should not normally be asked to pay additional import duty at delivery.
Can custom products be returned?
Custom and personalised products cannot normally be returned because of a change of mind once design work, Proof preparation or production has begun.
This does not affect your rights if an item is faulty, damaged, incorrect or materially different from the approved specification.
Standard, non custom products have separate cancellation and return rights. Full details are available on the Returns, Refunds and Cancellations page.
What should I do if my order arrives damaged or incorrect?
Contact Night Imp Claymancy as soon as possible and include your order number and a description of the problem.
Clear photographs or video may be requested. Where the evidence is sufficient, a replacement or refund may be arranged without requiring the damaged or incorrect item to be returned.
How can I contact you?
For a current custom order, use the Messages section inside the relevant Design Nook Project wherever possible.
For general enquiries, email:
You can also use the Contact page or submit a Design Review request before ordering.